FAQs

by muzammil

What are the washing and care instructions for apparel?

Garments are pre-shrunk. To protect the printed designs on the garments, we recommend turning the products inside out before washing. Either dry naturally or tumble dry on low heat to prevent any additional shrinkage.

 

What if the color of the products does not match what I see on my screen?

There is no guarantee of colors, as monitors and screens can show different colors due to the role of pixels involved. If you believe that you got the wrong color, contact us.

Sizing:

How do I order the exact size?

Consulting sizing charts is the best option to order the correct size. While some products have no size chart, their size can be confirmed in the product descriptions.

 

Placing an Order / Order Status:

What is the delivery time?

Delivery time will depend on the region from where you are ordering. Get an estimate of the delivery time in your region.

What is the status of my order?

Once you order any product, you will get a confirmation email. And once your order is shipped, you will receive an email with your tracking information to trace the order.

Can I change or cancel my order?

As long as your order is not shipped, you can cancel or change it.

Exchange/Return Policy:

Is it possible to exchange or return items?

We have no inventory of any goods or products, and all items are prepared on demand, so it is not possible to return or exchange because of a change in mood. However, any damaged goods may be  returned for replacement.

International Shipments:

Please confirm your delivery address twice before placing an order. In many countries, the tracking shipment option is not available once the order clears customs in those countries. So double checking addresses would help in avoiding any mess.

Custom officials can even seize packages at some places, which can result in delays in your order. So, in that case, contact your local customs.

Is there any additional shipping cost for international orders?

All import taxes or duties are excluded from shipping charges, and every country has different rates. The receiver will have to pay for any additional taxes which are imposed on the borders of the receiving country.

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